Damaged or incorrect deliveries

Inspect the pallet before signing where it is safe to do so. Photograph visible damage, note it on the carrier’s delivery record and contact us promptly—ideally within two working days. Keep all boards, straps and packaging together until we confirm the next step.

Where goods are faulty, damaged before delivery or supplied incorrectly, we will assess the evidence and arrange an appropriate remedy, which may include collection, replacement, repair or refund.

Trade change-of-mind returns

Business purchases do not automatically carry a change-of-mind cancellation right. We may agree a return in writing where goods are unopened, unused, complete and in resalable condition. Collection and restocking costs may be deducted from any agreed credit.

Do not arrange your own return transport or send goods to a depot unless the team has issued written return instructions.

Trade customer scope

Orders placed through this store are accepted on a business-to-business basis. The consumer cooling-off period does not normally apply where the buyer is acting for purposes relating to their trade, business or profession.

Nothing in this policy limits rights or remedies that cannot legally be excluded, including where goods are faulty or misdescribed. If you believe you have placed an order legally as a consumer, contact us promptly so the correct statutory process can be applied.

Items we cannot normally accept

• Boards that have been fitted, cut, altered, marked or stored incorrectly.
• Incomplete packs or pallets unless the return relates to a confirmed fault.
• Specially sourced, bespoke or agreed volume-order stock, unless faulty.
• Goods returned without prior written authorisation.

Refunds and credits

Approved refunds are made to the original payment method where possible. BACS refunds require verified account details. Trade credits are processed after returned goods have been received and inspected. We will explain any collection, restocking or diminished-value deduction before finalising the credit.