P4 is designed for structural flooring in dry interior conditions. P5 adds moisture resistance for humid interior environments. If you are unsure which grade your project requires, check the project specification or speak to our technical team.

Both products use the same fitter-friendly 1220 × 320 × 18mm format, designed to rotate through 90° in confined loft spaces.

Each pallet contains 51 wrapped packs of 3 boards, giving 153 individual boards in total.

Engineered timber naturally varies in tone. You can request light, medium or dark, or choose “No preference / fastest available”. Shade selection is representative and does not change structural performance.

Suitability depends on joist centres, loading, environment and the project specification. Always follow the latest technical sheet and installation guidance, and obtain professional advice where required.

The online range is sold by the full pallet so trade customers receive consistent pallet pricing and delivery handling.

Contact us as soon as possible. We will try to help before the pallet enters the delivery network, but changes cannot be guaranteed once dispatch has been arranged.

Yes. For requirements over 15 pallets, or recurring orders, use our large orders page to request a tailored conversation with Carter.

Yes. Order records and VAT documentation are supplied with the order confirmation or made available through your account.

Guest checkout may be available, but a trade account makes repeat ordering and access to order records easier.

Standard pallet delivery covers eligible UK mainland addresses. Highlands, islands, Northern Ireland and restricted-access locations may require a separate quote.

Standard three-working-day pallet delivery is included for eligible UK mainland orders unless checkout or your quotation states otherwise.

It is a delivery target from dispatch, not an absolute guarantee. Stock availability, order cut-off, address checks, weather and pallet-network conditions can affect timing.

Pallet deliveries normally use a large goods vehicle with tail lift and pallet truck. The delivery point needs a firm, level, accessible surface; pallet trucks cannot travel safely over gravel, soft ground, steep slopes or steps.

Photograph the pallet before it is moved, note visible damage on the delivery record and contact us promptly with the order number and images.

Available methods are shown securely at checkout and may include card, SumUp-assisted card payment and BACS bank transfer.

Product prices are displayed excluding VAT, with VAT added and itemised at checkout.

A BACS order remains on hold until cleared payment and delivery details have been confirmed by the Loftspan team.

Loftspan does not receive or store your full card number. Card details are handled by the selected payment provider under its own security controls.

Yes. Choose bank transfer where available or contact the sales team with your company and order details.